Shipping Policy

Effective Date: 16.10.2024

Thank you for shopping at Melodious Motifs®! We strive to provide a smooth and enjoyable shopping experience. Please review our shipping policy below:

1. Processing Time:

   • All items are made to order therefore orders are typically processed and shipped within 3-5 business days after payment confirmation, unless otherwise stated. We will contact you if for any reason shipping has gone over 5 business days. If you wish for your order to arrive by a certain date, please contact us directly.

2. Shipping Methods:

   • We offer standard shipping options through reputable carriers such as Royal Mail, UPS, or DHL.

   • All orders delivered to the UK are sent via Royal Mail Tracked 24 for next day delivery once shipped.

3. Shipping Rates:

   • Shipping rates are calculated based on the destination and weight of the package.

   • We may offer free shipping promotions on qualifying orders (check our website for details).

4. Estimated Delivery Times:

   • Delivery times vary depending on the shipping method and destination.

   • Estimated delivery times are provided during checkout for your convenience.

5. International Shipping:

   • We ship internationally to select countries. International orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the buyer.

6. Order Tracking:

   • Tracking information will be provided once your order has shipped. You can track your package through the carrier's website using the provided tracking number.

7. Shipping Address:

   • Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. Please contact us directly if you require your shipping address to be updated. Please be aware we will be unable to change the address once your order has been dispatched.

8. Shipping Updates:

   • We will keep you updated via email on the status of your order, including tracking information and any unforeseen delays.

9. Lost or Damaged Packages:

   • In the rare event that your package is lost or damaged in transit, please contact us immediately so that we can assist you in resolving the issue.

10. Contact Us:

    • If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us via our website or email info@melodiousmotifs.co.uk.

By placing an order with Melodious Motifs®, you agree to our shipping policy. Thank you for choosing us for your jewellery needs!

We reserve the right to update or modify this shipping policy at any time. Please refer to the latest version on our website for the most current information.